Accessibility

Accessibility Statement

Last reviewed: October 30, 2026

Our commitment

City Registered Agent LLC (and, for California clients, City Registered Agent, Inc.) wants everyone to be able to use CityRegisteredAgent.com, the client portal, enrollment and payment, and Andy – Business AI, including people who use screen readers, screen magnifiers, voice control, keyboard-only navigation, captions, or other assistive technology.

We are working to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C). We review new pages and features against these guidelines and fix the problems we find. Some parts of the site may not yet fully meet them.

Pages run by other companies

Some steps take place on pages or in forms provided by other companies, such as Stripe’s card payment fields and its identity-verification page, and sign-in with Google, Apple, or Microsoft. Their accessibility is controlled by those companies. If one of them does not work for you, contact us and we will help you complete the step another way. For example, you can verify your identity by live video with a member of our staff instead of the ID-and-selfie check.

How to ask for help or another format

If you have trouble using any part of our website or portal, or you need a document in another format, email [email protected] with the subject “Accessibility request.” Please tell us:

  • the page, document, or feature (a web address helps);
  • what went wrong, or the format you need; and
  • the best way to reach you.

On request, at no charge, we can provide our Client Agreement, Terms of Use, Privacy Policy, notices, invoices, and the documents in your client portal in another format, such as an accessible electronic copy (for example, plain text or a tagged PDF) or a large-print paper copy mailed to you, and we can help you complete enrollment, payment, or an account request another way. You can also reach us through the chat on our website or Andy in the client portal.

Client service hours are 9:30 a.m. to 4:30 p.m. Eastern Time, Monday through Friday, excluding federal holidays. We aim to answer accessibility requests within one business day and will tell you when to expect the format or help you asked for.

We use cookies on CityRegisteredAgent.com. Strictly necessary cookies are required for the site to function and are always active. With your consent, we also set analytics cookies (Google Analytics) to understand how visitors use our site, and advertising cookies (Google Analytics advertising features), which let Google use data about your visit for ad measurement and personalized advertising.

"Accept all" allows analytics and advertising cookies. "Analytics only" allows analytics cookies without advertising. "Reject" uses only strictly necessary cookies. We never sell your personal information, and advertising cookies are used only if you choose "Accept all." We remember your choice on this browser; change it any time with "Your Privacy Choices" at the bottom of every page.

For fraud prevention, fraud mitigation, and security, we also record how you use this site (pages, clicks, and what appears on screen; what you type into form fields is masked). These recordings run whatever you choose below, are kept for 30 days, and are never used for advertising or sold.

For more information, please review our Privacy Policy and Terms of Use.